Your satisfaction is our number one goal. At Coastal Ceiling Fans, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you do need to return a product, please refer to our return process.

 

Before placing your order, please note:

• Customers who place orders online are responsible for the accuracy of their product selection and information entered.
• Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours. 
• While we do provide Free Shipping on many orders, we DO NOT provide free return shipping.
• Canceled orders over $1,000 may be subject to a 3% processing fee.
• Returns containing 6 or more items, or returns with an invoice total greater than $5,000.00, may be subject to a restocking fee. When ordering large quantities, we suggest ordering a sample for evaluation.

Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below. 

Return Requirements

• The product must have been delivered within the last 90 days.
• The product has not been installed or altered.
• The product has all original parts and paperwork inside the box.
• The product is in the original box and unaltered.

Return Process

1. Acquire authorization and instructions: To begin the return process, please email blair@coastallighting.com.  All returns must be submitted via email. In most cases we will email you a Return Goods Authorization (RGA) number to return product along with return instructions.
2. Shipping product back: Ship the item to the warehouse address listed on the return authorization. Below are the keys to a successful return:
   • Good Packaging: Re-pack products for return in the original box with original packaging material.
   • Include the RGA# exactly as instructed by our staff on the shipping label. Do NOT write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
   • Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
   • Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.
   • You will have 7 days in which to return the product from the date that your return is approved. After 7 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.
3. Refunds: Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less any applicable restocking and freight charges, via the same method in which the item was purchased.  Refunds are generally issued within 7 business days of receiving the return.

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses. 

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days. 

Items not eligible for returns/credit include:

• Special purchases, including: clearance items, inventory sale items, etc.
• Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
• Any item that is not in resalable condition.
• Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Coastal Ceiling Fans. Any item that is not in the original box with sufficient packaging materials.
• Light bulbs, parts, and shades.
• Any item not purchased from Coastal Ceiling Fans.
• Shipping & handling charges.

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item. 

Cancellation Request
If you would like to cancel an order that has not shipped , please email us at blair@coastallighting.com. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.